Job Title:
Client Services Representative (x3)
Company:
Stoakley: Media, Print, & Packaging Specialist
Location:
Toronto West
Date Posted:
May 21, 2024
Description:
Client Services Representative (x3)

3 separate openings for Print and Packaging Manufacturers.

Currently seeking a proactive and service-oriented Client Service Representatives to join busy Print & Packaging Manufacturers. This role plays an integral part in driving customer satisfaction, managing accounts, coordinating production, and handling customer orders, inquiries, and complaints. The ideal candidate will bring their expertise in print and packaging solutions, demonstrating excellent communication skills, superb organizational capabilities, and a solutions-oriented mindset.

General Responsibilities:
• Ensuring high levels of customer satisfaction through excellent service; anticipating, meeting, and exceeding customer needs and expectations.
• Handling account management responsibilities, maintaining strong, long-lasting customer relationships.
• Working closely with production to coordinate job schedules, maintain workflow, and ensure timely completion of projects.
• Receiving and processing customer orders accurately and promptly.
• Resolving customer complaints and inquiries professionally, delivering solutions and providing alternative options when necessary.
• Collaborating with the sales team to identify and grow opportunities within the territory.
• Maintaining a thorough understanding of the company's product portfolio, staying up-to-date with changes and developments in the printing industry.

Qualifications:
• Minimum of 3 to 5 years of experience in the print or packaging industry in CSR role
• Minimum 2 to 3 years of experience in a customer service or account management role.
• Solutions-oriented mindset, with the ability to troubleshoot issues efficiently and effectively.
• Excellent communication skills, with a proven ability to convey complex information in an accessible manner to a range of audiences.
• Strong organizational skills, with the ability to manage multiple tasks, set priorities, and meet deadlines.
• High level of proficiency in Microsoft Office Suite and CRM systems.

Compensation: Opportunity offers industry leading compensation including benefits.

Please send your resume to Schofield@stoakley.com

20 Years Staffing Media, Print & Packaging Industries.
Enhancing career options, head to the front of the line!
Email Direct: Schofield@stoakley.com

Interested in other opportunities? Reach out to Schofield@Stoakley.com to discuss further.

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