Job Title:
Customer Service Representative
Company:
Stoakley: Media, Print and Packaging
Location:
Etobicoke
Date Posted:
September 20, 2025
Description:
Company Description:
A leading Print and Packaging manufacturer is currently seeking a Customer Service Representative to join their team.
Position Description:
As a Customer Service Representative, you will play a vital role in supporting the organization’s clients and internal production teams by managing order entry, job documentation, and workflow coordination. This role is ideal for someone who is detail-oriented, organized, and thrives in a team-driven, customer-focused environment. If you thrive in a fast-paced, collaborative environment where accuracy and communication are key to every project’s success, then we encourage you to apply for this position.
-Serve as the main point of contact for customer inquiries, providing professional and timely support.
-Accurately enter and manage print orders into the system, ensuring all specifications and details are complete.
-Prepare and maintain order documentation including job tickets, proofs, and shipping information.
-Coordinate with internal teams (production, prepress, logistics) to ensure job flow and priorities are aligned.
-Proactively manage and prioritize multiple orders and deadlines in a fast-paced environment.
-Resolve issues quickly and professionally, escalating concerns as needed.
-Support continuous improvement of customer service processes and team collaboration.
Experience:
3 to 5 years of experience in a customer service in a print or packaging manufacturing environment required.
Qualifications:
-Strong understanding of print production workflows and terminology is a must.
-Excellent organizational skills and attention to detail.
-Proficient in Microsoft Office; experience with print MIS/order management systems is an asset.
-Ability to prioritize tasks, manage time effectively, and adapt to shifting priorities.
-Strong communication and interpersonal skills with a focus on teamwork and collaboration.
-Positive attitude with a commitment to providing exceptional customer experiences.
Compensation:
$65,000 to $70,000 salary, plus benefits and bonus.
Please email your resume to: Schofield@Stoakley.com
Learn More About the Recruiter:
Andrew Schofield is at the forefront of industry staffing solutions in the Canadian Media, Print & Packaging Industry as it evolves through Corporate Merger Acquisition, Product Development, or Technological Advancement. He is regarded as an industry insider resource by Employers & Employees for career enhancement beyond traditional job application forums. With his industry-focused portfolio Andrew joins Stoakley-Stewart Consultants to continue his career success
A leading Print and Packaging manufacturer is currently seeking a Customer Service Representative to join their team.
Position Description:
As a Customer Service Representative, you will play a vital role in supporting the organization’s clients and internal production teams by managing order entry, job documentation, and workflow coordination. This role is ideal for someone who is detail-oriented, organized, and thrives in a team-driven, customer-focused environment. If you thrive in a fast-paced, collaborative environment where accuracy and communication are key to every project’s success, then we encourage you to apply for this position.
-Serve as the main point of contact for customer inquiries, providing professional and timely support.
-Accurately enter and manage print orders into the system, ensuring all specifications and details are complete.
-Prepare and maintain order documentation including job tickets, proofs, and shipping information.
-Coordinate with internal teams (production, prepress, logistics) to ensure job flow and priorities are aligned.
-Proactively manage and prioritize multiple orders and deadlines in a fast-paced environment.
-Resolve issues quickly and professionally, escalating concerns as needed.
-Support continuous improvement of customer service processes and team collaboration.
Experience:
3 to 5 years of experience in a customer service in a print or packaging manufacturing environment required.
Qualifications:
-Strong understanding of print production workflows and terminology is a must.
-Excellent organizational skills and attention to detail.
-Proficient in Microsoft Office; experience with print MIS/order management systems is an asset.
-Ability to prioritize tasks, manage time effectively, and adapt to shifting priorities.
-Strong communication and interpersonal skills with a focus on teamwork and collaboration.
-Positive attitude with a commitment to providing exceptional customer experiences.
Compensation:
$65,000 to $70,000 salary, plus benefits and bonus.
Please email your resume to: Schofield@Stoakley.com
Learn More About the Recruiter:
Andrew Schofield is at the forefront of industry staffing solutions in the Canadian Media, Print & Packaging Industry as it evolves through Corporate Merger Acquisition, Product Development, or Technological Advancement. He is regarded as an industry insider resource by Employers & Employees for career enhancement beyond traditional job application forums. With his industry-focused portfolio Andrew joins Stoakley-Stewart Consultants to continue his career success
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