ACCOUNT MANAGER - COMMERCIAL B2B PRINT & PROMOTIONAL PRODUCT SOLUTIONS
Staples Business Advantage
Calgary OR Edmonton, AB
October 23, 2018
***PLEASE NOTE THAT THIS POSITION CAN BE BASED OUT OF OUR STAPLES BUSINESS ADVANTAGE EDMONTON OR CALGARY OFFICE. IF THIS OPPORTUNITY IS OF INTEREST, PLEASE SUBMIT YOUR APPLICATION ONLINE VIA THIS LINK: https://careers.staples.com/ShowJob/Id/382519/Account-Manager-Commercial-Print-Promotional-Product-Solutions/.
Staples Business Advantage is the leading business supplier in Canada, providing customers with a complete assortment of products and services, including office supplies, technology products, facility solutions, furniture, and business services. As the business-to-business division of Staples, Staples Business Advantage works with companies of 20 or more employees to develop customized programs and to provide dedicated account management to meet the needs of any business.
The learn more about our Print business solutions, visit our website at https://www.staplesbusinessadvantage.ca/print-solutions/.
The Promo and Print Sales Specialist is accountable to drive sales achievement within their region by executing sales and service strategies specific to the Southern Alberta Market.Works with a team environment directly with all Account Managers in their defined markets and territories; supporting them in increasing the sales, knowledge and building a stronger relationship within their accounts. Assists sales teams in Developing a ‘book of business’ that includes high potential and high value promo and print customers and will provide relationship management and holistic print services solutions. Co-ordinates and participates in internal and external training that drives client development, program strategies and is seen as a specialist in both promotional and print services.
Drives Print/Promo Sales (70% of time spent)
Develops and maintains a portfolio of high potential and high value business clients.
Maintains accountability and exercises independent judgment and responsibility for the profitability for both sales revenue and gross margin following the process guidelines for print margin management.
Assist clients in all aspects of custom form production needs, from product inquiries to quotations.
Performs estimating and quoting when required for new and existing clients.
Responds to clients in a timely and effective manner whether it is for a sales inquiry or to respond and resolve an escalated client concern.
Conducts client presentations that reflect our capabilities and our core value proposition including Performance Business Reviews with sales reps .
Communicate with account sales representatives as to status of stock and other customer issues and maintains some responsibility for forms inventory in warehouse and keeping accurate records of form usage and stock levels.
Keep open communicate with Sales rep on their account and works closely with their team to strategize on account development and opportunities
Leverages technology and tools to identify profitable sales opportunities and to ensure optimal effectiveness, efficiency and delivery of products and services.
Provides training for new associates and ongoing training for sales teams and supports call days as needed
Manage Large National Scope clients with standardized print products
Support setting clients up with new custom websites
Supports print estimating and coordinator roles as a unified team and will work with team manager on appropriately assigning tasks for job tasks and fulfillment
Print/Promo Responsibilities (30% of time spent).
Manages forms for sku set ups and proprietary inventory
Providing stock samples
Production proofs on occasion
Sales Forms to begin process of estimating
Coordination with customer on delivery or stocking options
Assists in print RFP, RFI, RFQ pricing and proposal questions when required
Tracks and reports on sales and service activities and outcomes through SFDC
Provides Monthly business reviews to Manager on sales performance metrics, funnels and opportunities
Vendor training and site visits with new vendors
Knowledge / Skill Requirements
Minimum 3 years’ experience in promotional products or print sales
Experience working with the mid to large customers
Post-secondary Education in Sales, Marketing or Business or equivalent level of experience
Strong business acumen and has had prior selling and service experience with various levels of clients.
Comprehensive knowledge of all print products and services offered in the industry as well as production techniques.
Ability to plan, organize and prioritize efficiently to effectively service our clients.
Demonstrates strong relationships and team selling and service skills.
Confidence to negotiate with clients with regards to pricing objections.
Ability to engage appropriately and develop a team environment.
Ability to travel when necessary to prospective new clients as well as existing client locations and to local market events.
MORE ABOUT US
Staples Business Advantage Canada is headquartered in Mississauga, Ontario with eight distribution centres across Canada. The company employs over 1,500 associates and leverages over 170 delivery vehicles. Staples Business Advantage works in partnership with the Staples Business Advantage Contract division in the US and internationally to provide common programs for our international customer base.
Staples Business Advantage provides many advantages for all business sizes: a customizable online ordering system, excellent customer care, easy-to-browse catalogues, next day delivery capabilities and a dedicated sales organization to meet the needs of every type of business.
Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.
We thank all applicants for their interest, however only selected candidates will be contacted. Thank you.
Talent Acquisition Specialist
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